BPO 2020 Global IPA and EDO Business Continuity Special Report The global COVID-19 pandemic has unleashed an... The global COVID-19 pandemic ... Read More December 16, 2020 0 0
BPO 2020 Global Finance & Accounting (F&A) Vertical Demand Survey 2020 Global Finance & Accounting Intelligence Report... 2020 Global Finance & Acc... Read More May 12, 2020 0 0
Technology Latest Genesys, Knowledge Executive collaboration reveals key AI trends in South East Africa Knowledge Executive was delighted to take the next... Knowledge Executive was delig... Read More November 5, 2019 0 0
Research Technology Uncategorized Blockchain report unearths revelatory contact center CX trends Amid all the hype around the fourth...Amid all the hype around the f... Read More September 12, 2019 0 0
BPO South Africa positioned in Top 5 Global Human Resource Outsourcing Destinations South Africa has secured 5th place as...South Africa has secured 5th p... Read More January 31, 2019 0 0
BPO From discord we can find harmony BPO stakeholders and trade associations should embrace...BPO stakeholders and trade ass... Read More December 12, 2018 0 0
Research Africa Rising Survey highlights the immense appetite for cloud-based...Survey highlights the immense ... Read More November 11, 2018 0 0
Technology How Will AI Impact BPO In Fast-Growing Locations? Will AI and robots take over contact...Will AI and robots take over c... Read More October 23, 2018 0 0
Research South African Banks Rated in Customer Experience Index Customer experience in banking was a focal...Customer experience in banking... Read More September 17, 2018 0 0
Research UK Customer Experience Worsening UK customer experience came under the spotlight...UK customer experience came un... Read More July 4, 2018 0 0
Research Managing the Talent Lifecycle in a High Attrition Environment Technology-mediated disruption in the workplace has a...Technology-mediated disruption... Read More June 2, 2018 0 0
Uncategorized The Behaviour Revolution The 180° swing from sales quotas to...The 180° swing from sales quot... Read More May 22, 2018 0 0
